Frequently Asked Questions
Everything you need to know about your next journey.
What materials are used in your suitcases?
Our hard-shell luggage is crafted from aerospace-grade polycarbonate for impact resistance, while our soft-side collections feature high-denier ballistic nylon for maximum durability and water resistance.
Do you offer a warranty on your products?
Yes, all Luggage products come with a limited lifetime warranty that covers manufacturing defects in wheels, handles, and zippers to ensure your travels remain stress-free.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. We also offer expedited 2-day shipping options at checkout for those with urgent travel plans.
What is your return policy?
We offer a 100-day trial period. If you are not satisfied with your purchase, you can return it for a full refund, provided the item is in its original condition.
Do these bags meet airline carry-on requirements?
Our 'Carry-On' and 'Compact' sizes are designed to fit within the overhead bins of most major domestic and international airlines, though we recommend checking specific carrier dimensions before flying.
How should I clean and maintain my luggage?
For hard shells, use a soft cloth with warm water and mild soap. For fabric styles, we recommend spot cleaning with a damp cloth and avoiding harsh chemical solvents.